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This Intensive Customer Service Training can give your entire customer service team a crash course in how to satisfy customers and keep them returning.
There is no mystery to providing great customer service;it is simply a combination of great people and great training. You provide the people, and we provide exciting,highly interactive training. We will enable your staff to communicate more effectively, listen with greater empathy,close more sales and resolve more complaints in less time, and represent your company with cordial professionalism in all situations.
Participants in the Intensive Customer Service Training will learn to:
1.Respond more effectively to customer complaints
2.Participate in a company-wide, customer-focused strategy
3.Practice active listening skills to develop helpful insights into client concerns
4.View client concerns with empathy and recommend value-building solutions
5.Respond to client needs with an emphasis on service and quality
6.Set high performance standards
7.Foster a strong team-oriented focus within their work groups
- February 26, 2018 @ 9.00 - 5.00.pm
SDIL is an innovative Conglomerate specializing in Management consulting,Training/recruitment, Business start up, processes,International educational placement ,Media and Property management. SDIL has been assessed and reviewed by the Renowned Learning and Performance Institute UK as very outstanding in her Business engagement,Service delivery,Professionalism and Ethics.